Privacy Policy

This privacy notice for Electrify Connect Software Inc. (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services, such as when you visit our website at http://www.electrifyconnect.com or engage with us in other related ways.

Summary of key points

We collect personal information that you voluntarily provide — including names, phone numbers, email addresses, job titles, usernames, and payment details — when you register, express interest in our products, or otherwise contact us. We do not process sensitive information and we do not receive any information from third parties.

We process your information to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with law.

What information do we collect?

Information you disclose to us. We collect the personal information you voluntarily provide, which may include names, phone numbers, email addresses, job titles, usernames, debit/credit card numbers, and billing addresses. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to it.

Information automatically collected. We automatically collect certain information when you visit, use, or navigate the Services — such as your IP address, browser and device characteristics, operating system, and language preferences. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting. Like many businesses, we also collect information through cookies and similar technologies (see our Cookie Policy).

How do we process your information?

We process your personal information to: facilitate account creation and authentication and otherwise manage user accounts; deliver and facilitate delivery of services to the user; respond to user inquiries and offer support; send administrative information to you; and protect our Services, including fraud monitoring and prevention.

What legal bases do we rely on? (EU/UK)

If you are located in the EU or UK, we only process your personal information when we have a valid legal reason to do so: with your consent; for performance of a contract; for our legitimate business interests; to comply with legal obligations; or to protect your vital interests or those of a third party.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us and require access to such information to do that work. These include: Amazon Web Services (cloud hosting), Stripe (billing and payments), Auth0 (authentication), Datadog (monitoring and analytics), Vercel (hosting and web analytics), and PostHog (product analytics and session replay — anonymized recordings of page interactions in which all typed input is masked, used to understand how visitors use the site and improve it).

How long do we keep your information?

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your personal information for longer than six (6) months past the termination of your account.

What are your privacy rights?

If you are a resident of the European Economic Area, United Kingdom, Switzerland, or Canada, you have rights that allow you greater access to and control over your personal information — including the right to access, correct, delete, and port your personal information. To exercise these rights, contact us at support@electrifyconnect.com. We will consider and act upon any request in accordance with applicable data protection laws.

Contact us

If you have questions or comments about this notice, you may email us at support@electrifyconnect.com or contact us by post at:

Electrify Connect Software Inc. 5162 Yonge Street, Unit 2209 Toronto, Ontario M2N 0E9, Canada